Study presents a diagnosis of knowledge creation projects based on uncertainty levels using the Hard and Soft project categorization system in a case study managed by the aeronautical certification department of EMBRAER S.A. The research demonstrated that projects of this nature have Soft predominant characteristics (greater uncertainty) in their dimensions and, therefore, require a carefully elaborated uncertainty management process. The results also show that this system is an effective tool to identify and manage project uncertainties. … Read More →
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